General Information
Q: Where is your clothing brand based?
- A: We are based in Sweden, with our headquarters located in Gothenburg, Sweden.
Q: How long have you been in business?
- A: We have been in the fashion industry since 2024.
Q: Why did you start this clothing brand?
A: We founded our clothing brand as four high school friends who shared a passion for fashion and a love for design.
Shipping & Delivery
Q: Do you ship internationally?
- A: Yes, we ship worldwide from Sweden. Shipping rates and delivery times may vary depending on your location.
Q: How long does it take to process and ship an order?
- A: Orders are typically processed within 1-3 business days. Shipping within Sweden usually takes 2-5 business days, while international shipping may take 5-15 business days, depending on the destination.
Q: Are there any shipping charges?
- A: We offer free shipping within Sweden for orders above 750 SEK. For international orders, shipping fees are calculated based on the destination and total weight of your order.
Q: Can I track my order?
- A: Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment's progress.
Payments
Q: What payment methods do you accept?
- A: We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Klarna, and other local payment options available in Sweden.
Q: Is my payment information secure?
- A: Yes, we use secure payment gateways and encryption to protect your payment information.
Contact & Support
Q: How can I contact customer service?
- A: You can reach our customer service team via email at bejay@mtl.com or in the chat
Q: Can I change my order after it's been placed?
- A: If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request if the order hasn't been processed.